Quick fix for Apple Remote Desktop 3.9 and asking for Keychain Password

After upgrading the Apple Remote Desktop client on a number of machines, and using the new 3.9 version of the Remote Desktop app, some machines have started repeatedly displaying a dialog box (on the client machine, not on the controlling machine) saying ard agent wants to use the “PrivateKeyStore-501” keychain and prompting for a password. As there is no password for this keychain, there is no way to enter the correct password and hit OK. Your only other option is to keep hitting Cancel repeatedly – yet it keeps coming back.

Rebooting the affected machine will fix this, but that’s not so easy when it’s a server.

Dropping into Terminal instead and using kickstart to Restart the ARD Agent and helper seems to fix the issue as well.

sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/kickstart -restart -agent


This article was posted by Kai Howells. If you liked this content and have any technical work in the Melbourne area, say hello via my contact form or give me a call on 0419 361 653 - I cover most of the greater Melbourne area and my rates are competitive.

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