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Read postMelbourne, Australia
Specialist technical support for
creative professionals.
Expert technical support for the studios, agencies, and firms that can't afford IT problems getting in the way of the work.
What we do
Technical support that actually understands your work.
Automatica provides specialist IT support for creative businesses – design studios, architecture firms, advertising agencies, production companies, and professional services firms where the work lives on Macs and performance matters.
We handle everything from day-to-day Mac support and troubleshooting to complex SaaS deployments – Microsoft 365, Dropbox, Google Workspace – and the integrations that make them work together.
See all servicesDesktop Support
Setup, troubleshooting, migration, hardware, and everything in between. We know macOS and Windows inside out.
SaaS & Cloud
Microsoft 365, Google Workspace, Dropbox Business – deployment, administration, support, and user training.
Security
MDM, endpoint security, two-factor authentication, and policies that protect your business without slowing it down.
Consulting
Technology strategy for growing teams – tool selection, workflow design, and making the pieces fit together.
Who we are
We know. We care.
Automatica is a boutique IT consultancy. That means you work with the same person every time – someone who understands your setup, your team, and your software stack. No ticket queues. No call centres. No explaining your situation from scratch every time.
We've been doing this since 2009, and the creative sector has been our focus throughout. We understand the difference between a deadline and a preference, and we act accordingly.
Our approach
Responsive.
Considered.
Honest.
We don't fix problems and disappear. We explain what happened, why it happened, and what can prevent it happening again. We recommend what's right for your situation, not what's most expensive or easiest for us to sell.
Our clients tend to stay with us for years. We think that says more than anything else.
Our experience
We work with
creative businesses.
Our clients are businesses where craft, creativity, and precision matter – where the right tools, properly configured, make a real difference to the quality and speed of the work.
Sounds like your business? Get in touch.
What they say
"Automatica have been our IT support for over ten years. Incredibly knowledgeable, always responsive, and genuinely invested in our business."
"Moving our whole studio to Microsoft 365 was seamless. No downtime, no lost data, and excellent training for the team."
"I know I can call and get an honest answer, not a sales pitch. That's rare and we value it enormously."
Our thinking
From the blog
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Read postFix issue with Dropbox icons and right-click menu not showing in the Finder on macOS
Dropbox on macOS, using File Provider, is generally pretty well behaved these days with displaying the sync status icons in the Finder, and giving you the Dropbox options in the right-click context menu. Some apps can break this so that they no longer display. Here’s how to fix it.
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