Automatica’s Standard Terms and Conditions

  • All work during standard business hours will be charged at Automatica’s standard rate of $190 ex GST per hour.
  • All work outside of standard business hours will be charged at 1.5x the standard rate.
  • Standard business hours are Monday to Friday, 09:00 to 18:00 and excluding Victorian Public Holidays.
  • Onsite work will have a minimum 1.5 hour charge and is then charged in increments of 15 minutes or part thereof.
  • After hours onsite work will have a minimum 2 hour charge and is then charged in increments of 15 minutes or part thereof.
  • Remote support is charged in increments of 15 minutes part thereof.
  • Travel time will be charged where the site visited is outside Melbourne CBD or Melbourne Inner Suburbs at $140 ex GST per hour.
  • Where a customer does not provide onsite car parking, parking charges will be passed on to the customer.
  • When a booking is cancelled with less than 8 business hours notice, a minimum charge of either 1 hour or half of the anticipated booking duration (whichever is greater) will apply.
  • A late fee of up to 20% will be applied to all invoices more than 60 days overdue. If we have to refer an extremely overdue account to a collections agency, the cost of recovery will be added to the total amount owing.
  • After-hours support is available only by prior arrangement.
  • Automatica may subcontract any work without prior approval.
  • Automatica performs annual price reviews, this review occurs on July 1st of each year.
  • All goods remain the property of Automatica Pty Ltd until payment has been received in full.
  • Hardware supplied by Automatica is covered by the manufacturer’s warranty only. Unless specified otherwise, manufacturers warranties are a Return-to-Base warranty. The cost of returning any faulty goods is the responsibility of the customer. Any engineering time spent diagnosing issues for warranty purposes or arranging warranty replacement/service will be charged at standard rates.
  • Any hardware not collected from Automatica after 6 months is considered to be abandoned and will become the property of Automatica Pty Ltd. We will make multiple attempts to contact you to arrange delivery or collection and then we reserve the right to dispose of the hardware as required.