Automatica’s Standard Terms and Conditions.

  • All onsite work will be charged at Automatica’s standard onsite rate of $180 ex GST per hour.
  • All remote work will be charged at Automatica’s standard rate of $133 ex GST per hour.
  • All work outside of standard business hours will be charged at 1.5x the standard rate.
  • Standard business hours are Monday to Friday, 09:00 to 18:00 and excluding Victorian Public Holidays.
  • All onsite work will have a minimum 1.5 hour charge and is then charged in increments of 30 minutes or part thereof.
  • After hours onsite work will have a minimum 3 hour charge and is then charged in increments of 30 minutes or part thereof.
  • Remote support is charged in increments of 30 minutes part thereof.
  • Travel time will be charged where the site visited is outside Melbourne CBD or Melbourne Inner Suburbs at $120 ex GST per hour.
  • Where a customer does not provide onsite car parking, parking charges will be passed on to the customer.
  • When a booking is cancelled with less than 8 business hours notice, a minimum charge of either 1 hour or half of the anticipated booking duration (whichever is greater) will apply.
  • After-hours support is available only by prior arrangement.
  • Automatica may subcontract any work without prior approval.
  • Automatica performs annual price reviews, this review occurs on July 1st of each year.
  • Hardware supplied by Automatica is covered by the manufacturer’s warranty only. Unless specified otherwise, manufacturers warranties are a Return-to-Base warranty. The cost of returning any faulty goods is the responsibility of the customer. Any engineering time spent diagnosing issues for warranty purposes or arranging warranty replacement/service will be charged at standard rates.