Flexible Support

Automatica provides you support in the manner most appropriate to you. We can provide onsite support at your premises at a competitive hourly rate without expensive call out fees. Automatica also has the capability to provide remote support to your site either by via VPN or telephone.

Competitive rates

A business model that reduces overhead cost means that Automatica can deliver rates that are very attractive. We specialise in holistic customer management to ensure that you are receiving the best value for your support budget. In most cases, Automatica can deliver or improve on the support that you are currently receiving at a lower rate – please contact us for a free consultation to discuss your specific requirements.

Creative Environments

Creative environments are a specialty of Automatica. From technical support for a couple of Macs with the Adobe Creative Suite, all the way up to some of Melbourne’s largest ad agencies and busiest design studios with dedicated servers, digital asset management, HELIOS workflows and inhouse technical support, Automatica can help ensure that you are able to do what you need to do, when you need to do it.
Automatica understands that prompt and efficient technical support is the key to obtaining the maximum benefit from your investment in IT.

Mac + PC = ♥

Forget all the I’m a Mac, I’m a PC stuff. In the real world both exist, and they both need to work together. Automatica can assist you in using your Windows ActiveDirectory infrastructure to provide single sign-on services to your Macs and help them get along as one big, happy family.

Pick a Platform, Any Platform

The world is never black or white, but there are many shades of grey and it is the same with your network. This is all about using the right tool for the right job. Your network may consist of Mac workstations for creatives and Windows workstations in accounts. There might be Windows, Mac and Linux or Unix servers. Automatica can support the tools that you need to do your job.
Automatica supports client environments with a diverse mix of operating systems such as;
Mac OS X Client and Server, Windows XP, Windows Vista and Windows 7, Windows Server 2003 and Windows Server 2008 (including SBS), Solaris and OpenSolaris, OpenBSD, CentOS, Debian, Suse and Ubuntu Linux flavours and is able to apply knowledge of managing these hetrogenous environments to assist with your particular configuration.